<!-- This Apple Help template put together by Andy Matuschak
	http://www.andymatuschak.org
	andy@andymatuschak.org
	Version 1.0
	
	Adapted from the Safari help book--thanks, Apple!
	Adapted more directly from Pixen's help book.
	Licensed under MIT. -->
	
<!-- This page differs from the basicPageTemplate in that it gives step-by-step
	instructions on how to complete a given task. These are great for the users,
	especially if the steps are presented in a bite-sized fashion. Try to use
	these more than the basic template. -->

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html401/sgml/loosedtd.html">
<html>
	<head>
		<title>Entourage - Create a Case</title>
		<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
		<meta name="keywords" content="Entourage, Microsoft, Office, Case, Email">
		<meta name="description" content="Learn how to create a case in salesforce with Entourage and Maildrop">
		<link media="all" rel="stylesheet" href="../css/topicPage.css" />
	</head>
	<body>
		<div id="banner">
			<div id="machelp">
				<a name="Entourage"></a>
				<!-- Specify a category in the anchor above; then you can
					link to listings of every topic in a given category. -->
				<a class="bread" href="../index.html">Maildrop Help</a>
				<!-- The above links back to the index page -->
			</div>
			<div id="index">
				<a class="leftborder" href="../index.html">Index</a>
			</div>
		</div>
		<div id="mainbox">
			<div id="caticon">
				<img class="icon" src="../gfx/entourage.jpg" alt="Entourage Icon" />
			</div>
			<div id="pagetitle">
				<h1>Entourage - Create a Case from an Email</h1>
			</div>
				<p>You can easily create a new case in Salesforce.com from the selected email in Entourage.</p>
				
				<br><br><br>
				<div summary="Creating a Case from an Email" id="taskbox">
					<p>
						<ol>
							<li>Select the relevant email in Entourage.<br>
								<img src="../gfx/entourage_select.png" alt="Select the email in Entourage" class="taskimg"></li>
							<li>From the Button bar, select "Add Case"<br>
								<img src="../gfx/button_bar.png" alt="Button Bar" class="taskimg"/></li>
							<li>Login when prompted. (You'll only need to login the first time after Maildrop starts)<br>
								<img src="../gfx/login.png" alt="The Login Window"class="taskimg"/></li>
							<li>The Case is created and opened in your browser. If there is a contact with a matching email address,
								then the case will be automatically associated with that contact.<br>
								<img src="../gfx/case.jpg" alt="The Created Case" class="taskimg"/></li>
						</ol>
					</p>
				</div>

				<h2 class="seealso">See also</h2>
				<p class="seealso">
					<a href="entourage.activity.html">Entourage - Add an Email</a>
				</p>
			</div>
		</body>
		</html>
